Refund policy
Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return on eligible items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return on returnable items or you have a question you can contact us at thesoutherngrapevine@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping will be deducted from your items purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
Handmade & Custom Products
All wreaths, bows and other custom handmade/created items are non-refundable. Due to the nature of handmade goods, slight variations in color, size, design, and appearance are inherent and expected. These variations do not constitute defects and are not grounds for returns, refunds, or exchanges.
By completing a purchase, you expressly acknowledge and agree that you are waiving any right to request a return, exchange or refund on non-refundable items
No Cancelations
Orders cannot be canceled once they have been placed. This includes requests made shortly after checkout. Production may begin immediately after purchase.
No Refunds
- Customer Preference or dissatisfaction
- Incorrect sizing, style or color selection
- Shipping Delays
- Carrier issues
- Failure to read product descriptions or policies
Damages, issues or incorrect items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please provide your order number, clear and unedited photos of the item and packaging. If approved, the sole remedy will be a replacement or store credit issued at our discretion. refunds will not be provided. Claims submitted outside the stated time frame will be denied.
Shipping Issues
We are not responsible for:
- *Lost or stolen packages
- *Delays caused by carriers, weather or uncontrollable events
- *Orders affected by incorrect or incomplete shipping information provided by the customer.
- These situations do not qualify for refunds, returns, or exchanges.
Chargebacks & Payments Disputes
By purchasing from our store, you agree to contact us directly before initiating any chargeback or payment disputes. Fraudulent chargebacks may result in account restrictions and the submission of evidence to the payment processor, including proof of delivery and acceptance of the policy.
Limitation of Liability
To the maximum extent permitted by law, our liability for any claim related to a purchase shall be limited to the original purchase price of the item. We shall not be liable for incidental, indirect, or consequential damages.
Policy Acceptance
By placing an order on our website or through any sales platform, you confirm that you have read, understood, and agreed to this Return & Refund Policy in full. This policy applies regardless of whether you have reviewed it prior to purchase.
If you have questions about this policy, please contact us at thesoutherngrapevine@gmail.com prior to your order. Thank you.